Our Expertise
Crisis Communications & Issues Management
When a crisis hits, speed and strategy are everything. We help brands navigate difficult situations with clear timelines and transparent communication. We are your partner in the trenches, from crisis preparedness and creating a crisis playbook, which includes developing crisis response plans, scenario mapping, and training to prepare key spokespeople. We will also have a dedicated senior team for monitoring and managing issues in real-time.
Mutant’s senior leaders work exclusively with your team, sitting in your office for real-time updates and conversations with your legal teams and senior leaders as we provide a communications perspective. We have helped government agencies, multinational companies, telcos, investment bodies and more protect reputations and rebuild trust with stakeholders through the hardest news. Some examples of this include handling retrenchments, product downtime, market exits, data breaches and allegations of fraud.
We focus on 3 things that matter to MICE clients:
1. Promote
- Craft clear, compelling narratives for your event or destination
- Build pre-event momentum through media, thought leadership and digital campaigns
- Reach the right audiences: delegates, travellers, exhibitors, sponsors, and government stakeholders across the region
2. Protect
- Manage media and messaging on the ground during high-pressure moments
- Handle tough questions, misinformation and operational hiccups with calm, clear communication
- Keep spokespeople and partners aligned on what to say (and what not to)
3. Prove Impact
- Turn coverage and conversation into clear outcomes and reports
- Show stakeholders how your event lifted reputation, visibility and engagement
- Capture content and narratives you can re-use long after the lights go down
What we offer:
Frequently Asked Questions (FAQs)
1. What is reputation management and why is it important?
Reputation management is the process of shaping how your brand is perceived by the public, media, and stakeholders. It’s essential because credibility drives trust — and trust drives business growth. A strong strategy helps brands prepare, respond, and recover from crises effectively.
2. How do Mutant’s reputation management services work?
Mutant combines real-time media monitoring, strategic communication, and data insights to protect brand credibility. The agency identifies risks early, crafts fact-based responses, and ensures consistent messaging across every channel — online and offline.
3. What’s included in Mutant’s brand reputation management services?
Our services cover crisis preparedness, monitoring, and recovery. We provide 24/7 tracking, media and stakeholder communication, online reputation management, and digital response strategies — all tailored for Southeast Asia’s diverse media landscape.
4. How does online reputation management differ from traditional PR?
While PR builds visibility, online reputation management focuses on protecting it. Mutant tracks digital sentiment, manages reviews, monitors social media, and addresses misinformation quickly — ensuring your brand’s online presence stays credible and positive.
5. Why choose Mutant for reputation management in Southeast Asia?
Mutant brings regional expertise, local insights, and journalist-led storytelling to every engagement. With teams across Singapore, Malaysia, Thailand, Indonesia, and the Philippines, we manage brand perception holistically across multiple markets and platforms.