Our Expertise
Social Media Strategy
To deliver on the previous, Mutant employs our process defined as VOICE, which is proven to refine and provide structure to social media work.
Validate
We start by validating your social channels’ purpose and approach with thorough audits and research that span your platforms, the landscape, competitors and case studies. This gives us the data to understand and evaluate your performance and industry benchmarks, ensuring we can set up an effective, targeted social strategy.
Organise
Once we’ve built a foundational understanding of your platform and social landscape, we move to organise your social channels holistically, with defined content pillars, tone, overall strategy and individual channel approach.
Implement
Plan in hand, we move to implement. Our content will span all strategic social channels, leveraging the right tools and processes to deliver with the right cadence.
Check
Rolling out content isn’t where we stop. To optimise performance and understand your audience responses, we regularly check and evaluate our channels and content, continually making tweaks and additions to re-strategise where needed.
Elevate
With all the basics in place, we’re ready to move to the next level. Creative content, campaigns, experiences, partnerships and influencers. Elevate your platform with the original and organic social experiences that leave your audience wanting more.
We focus on 3 things that matter to MICE clients:
1. Promote
- Craft clear, compelling narratives for your event or destination
- Build pre-event momentum through media, thought leadership and digital campaigns
- Reach the right audiences: delegates, travellers, exhibitors, sponsors, and government stakeholders across the region
2. Protect
- Manage media and messaging on the ground during high-pressure moments
- Handle tough questions, misinformation and operational hiccups with calm, clear communication
- Keep spokespeople and partners aligned on what to say (and what not to)
3. Prove Impact
- Turn coverage and conversation into clear outcomes and reports
- Show stakeholders how your event lifted reputation, visibility and engagement
- Capture content and narratives you can re-use long after the lights go down
What we offer:
Frequently Asked Questions (FAQs)
1. What is reputation management and why is it important?
Reputation management is the process of shaping how your brand is perceived by the public, media, and stakeholders. It’s essential because credibility drives trust — and trust drives business growth. A strong strategy helps brands prepare, respond, and recover from crises effectively.
2. How do Mutant’s reputation management services work?
Mutant combines real-time media monitoring, strategic communication, and data insights to protect brand credibility. The agency identifies risks early, crafts fact-based responses, and ensures consistent messaging across every channel — online and offline.
3. What’s included in Mutant’s brand reputation management services?
Our services cover crisis preparedness, monitoring, and recovery. We provide 24/7 tracking, media and stakeholder communication, online reputation management, and digital response strategies — all tailored for Southeast Asia’s diverse media landscape.
4. How does online reputation management differ from traditional PR?
While PR builds visibility, online reputation management focuses on protecting it. Mutant tracks digital sentiment, manages reviews, monitors social media, and addresses misinformation quickly — ensuring your brand’s online presence stays credible and positive.
5. Why choose Mutant for reputation management in Southeast Asia?
Mutant brings regional expertise, local insights, and journalist-led storytelling to every engagement. With teams across Singapore, Malaysia, Thailand, Indonesia, and the Philippines, we manage brand perception holistically across multiple markets and platforms.