Community Management

As PR experts, we know the lasting damage one disgruntled post can have on a brand's reputation. Prevention is key, but when crises occur, our in-house crisis management team is ready. We know how to navigate and counsel on social media issues, with ready playbooks to implement.

In social media, the audience, fans, and followers are key. We prioritise understanding and engaging our audience consistently, using robust toolkits and response matrices to expertly handle even the most challenging and fun community engagement situations. We always communicate with audiences in the right tone, aiming to delight and calm them as needed.